Overall, we had an enjoyable stay. The staff could not have been more attentive and the food was excellent. The housekeeping staff was great and they readily cleaned the rooms, stocked the bathrooms full of towels, did our laundry, and remembered tiny details like a warm glass of water by my bed in the evenings. That said, I do want to provide some constructive feedback regarding the villa that might not be readily apparent from their website.
First, the property did not have a nice view. I probably should have asked what the view was like before renting it. While you could see the water in the far distance, you mostly saw construction sites and concrete buildings which is not the most idyllic. Second, the house is not really that suitable for families with young children. The pool, while lovely in the photos, failed to show the 3 storey drop that was easily accessible to children. We are always cautious around pools anyway, but this was seriously concerning. Plus, the rafts kept going over the edge of the pool which necessitated an adult to climb over the narrow ledge to keep retrieving the toys. It was dangerous for the adults as well. Also the layout of the bedrooms meant that one child was quite far away from my husband and me. One night, my son had a stomach ache and had to get his sister to get us because we couldn't hear him. Thirdly, I wish I had known about all the mosquitos. We would wake up covered in bites and the baby had a very severe reaction to them. Obviously, this is no ones fault, but we would have taken this factor into consideration when thinking about how we wanted to spend our holiday (20% of which was constantly swatting mosquitos and then trying to fumigate the bedrooms before bedtime). Lastly, I do want to mention the house manager, Prang, and her hiring of the driver. At the beginning of the week, we were paying the driver 2500 baht per day for three 5-7 minute rides down to the beach. One night my husband and I went to Patong beach for dinner and paid 500 baht for the 35 minute journey from a taxi we hired ourselves. When I asked the manager in the morning about why it cost so much more for us to get to the beach, she said that longer rides were actually cheaper and then reduced the price to 300 baht per trip which ended up costing us 900 baht per day. At the end of the day, it wasn't a big sum of money but it just felt a little bit like she was taking advantage of the situation, when I would have expected her to act in our best interest. Also, we probably had a bit higher expectation of the house manager as the website suggested she could be a "concierge". When asked regarding beaches or restaurants, she was not entirely helpful. She did, however, hire us an excellent personal trainer and massage therapist.
All in all, we had a nice time. I would be hesitant to recommend this villa to families with young children but we loved Surin beach and we liked the idea of renting a villa which gave us our own space.