Rates quoted for Villa allow for a maximum occupancy of 8 adults. The Villa can accommodate additional young children/babies, but this will depend on the age of the occupants and is at the discretion of the Villa Manager.
An initial deposit (generally 50%) calculated on the total booking amount is requested and is due immediately after completion/execution of the Booking Form. It must be paid to Villa before a confirmation can be issued. The booking shall become effective only when the amount of the deposit has been received by Villa. If funds are not received within 5 banking days following the date of the booking, the booking shall be deemed to be cancelled. Funds should be transfer into the nominated bank account, which will accept multi currency.
Final payment consisting of the remaining balance must be received by Villa, in one or several instalments, at least one month prior to guest arrival (100% advance payment will be required if the booking is made less than 30 days before the guest's arrival). Failure to make the final payment on a timely basis will make reservations subject to automatic cancellation.
The number of people staying at the property must not exceed the maximum capacity indicated in the booking form, except in the case of infants (under four years old), or unless specifically authorised by the Villa Manager. Should the Villa Manager find out that the number of people staying at the Villa exceeds that on the booking form, additional guests will be charged for at 50 USD per person, per night, or asked to vacate and in case of non compliance the Booking may be cancelled without any other notice without any refund. The Manager, by the Rules, shall be entitled to take all legal measures to make the above enforceable.
A security deposit of 20,000 Baht shall be paid to the Villa Manager on receipt of the keys and will cover the cost of repairs, damages or breakages during the occupancy period by the guest. Subject to an inventory check by the Villa Manager the full amount will be returned when checking out or the deposit can be off set against any extra costs incurred during the stay i.e. extra guests, babysitting, food, wine etc.
It is a condition of the booking that the entire guest party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage). Villa is not responsible to anybody for any and all claims including any accidents related to the use of the Villa. Villa shall not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside Villa's control.
LIABILITY OF THE MANAGEMENT COMPANY
The Property Manager shall keep the Villa technically totally and permanently suitable for the residence of the number of persons stipulated in the Villa specification. Under no circumstances shall the Property Manager or Villa be responsible for any loss, expense, damage, claim or injury either directly or indirectly, consequential or otherwise whatsoever, caused or incurred, whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodations as described or substituted, or by reason of military action, revolution or acts of God, or by any agents, employees, subcontractors, servants or third parties whatsoever supplying any of the services or accommodations herein or as substituted. If any accommodations and/or services are substituted, The Property Manager will act at all times in good faith and use its best efforts to substitute with accommodations and/or services of a type comparable to or better than those originally contracted. Villa at their sole and unfettered discretion reserves the right to refuse or discontinue service to any person(s) and/or to rescind any contract for accommodations or guest services.
The Property Manager's duty is to make its best efforts to fix in the shortest time any technical problems which may arise during the booking period. The manager must be notified within 24 hours of the occurrence giving rise to the complaint. If the Villa is vacated by the guest due to above and before the end of the booking period the appropriate refund will be returned to the guests.
CONDUCT & BEHAVIOUR
If a booking is not made by the guest directly but by his agent of representative, such agent or representative shall be co- responsible for the correct and appropriate behaviour of the guests staying at the Villa. Should any member of the party not behave in such a manner, the Manager may at their absolute discretion ask the offending guest or guests to vacate the Villa forthwith.
STAFF AT THE VILLA
The villa comes with a daily maid cleaning service. Additional staff, such as cook, baby sitter and driver can be organised if requested in advance, and extra cost. Additional services are specified in The A-Z guide to the villa.
Villa is fitted with an individual safety box. Any valuables left at the Villa are left at one's own risk. Neither Villa nor the Management nor the staff is responsible for their loss or damage.
ARRIVAL & DEPARTURE TIMES
Guests should assume the Check-in time is after 15.00 pm, and checkout time is prior to 12.00 pm, unless otherwise agreed. Flexible arrangements may be taken where possible to accommodate flight arrival/departure times etc.
If a guest requests to cancel all or part of the booking he must notify the booking agent or the Villa Manager directly in writing (email acceptable).
The cancellation will take effect from the day the written confirmation is received.
Cancellation charges will be payable depending on date of the notification of the cancellation and the period.
The following general regulations shall apply:
- More than 90 days (12 weeks) before arrival date: all deposit is refundable
- From 45 to 89 days (4 to 11 weeks): 20% of full price will be non-refundable.
- From 30 to 44 days: 50% of the full price becomes non refundable.
- From 29 days and less: 100% of the full price becomes non refundable.
The above cancellation charges also apply if Villa cancels the booking due to non-payment for whatsoever reason.
CHANGE OF BOOKING
Acceptance of any change is subject to approval by the Villa's owner.
DEPOSIT AND ADVANCE PAYMENT REFUND
Refund of monies paid for Villa booking (and services) will be made only under the following circumstances:
The villa becomes unfit for habitation and no equivalent replacement villa can be obtained (this qualifies for a 100% refund) from the Villa. The monies will be refunded back to the recipient's account in whatever currency the deposit was paid.
ALTERATIONS AND CANCELLATIONS BY VILLAS OWNER
Though it is unlikely that the Villa will have to make any changes to confirmed arrangements, it may occasionally happen that, and for any reason beyond its control, Villa is unable to provide the guest with the Villa booking agreement and will be obliged to cancel the booking (example: Villa is damaged or rendered unusable due to fire, flooding or natural disaster). Villa will endeavour to make their best efforts to locate an alternative Villa for the period required but, should this not being possible, Villa will cancel the booking and refund the booking in full, (less any bank transfer charges). Villa shall not be liable for any further obligations or claims by the guest.